julian

Minor Turnitin annoyance.

January 29, 2010 · No Comments

I’ve been in correspondence with Turnitin UK about a few problems we’ve been having recently. One was that I couldn’t edit my user profile within Turnitin. This, it seems is because, we use the Blackboard plug-in. Apparently all data about user profiles is taken from Blackboard, and you can’t change your profile in Turnitin itself because it would cause a conflict.

Fair enough, you might say. But, many users want to use Turnitin to check “suspicious” pieces of work and to do this you have to use a feature called Quick Submit. The only way you can use the Quick Submit feature in Turnitin is to activate it in your Turnitin user profile. So if you haven’t done this before you create a class in Blackboard, then you can’t use Quick Submit because you can’t edit your user profile. Actually, you can, but you have to contact Turnitin to activate Quick Submit for you, which seems a bit of a pain. Or ask someone who’s Quick Submit is already on. (e.g. me!)

Having said that I entirely accept that in an ideal world we shouldn’t really need to use Quick Submit at all. If we used Turnitin as a teaching tool, rather than a detection service, (and many colleagues at Lincoln already do this – we are getting there.) then students would be properly educated about plagiarism, and would understand why engaging in it undermines their own learning and is thus a completely self-defeating exercise.

I’m not really blogging to moan about Turnitin though, more to make the point that technological imperatives can subtly change the way we work. If Quick Submit is not easily accessible then people have no alternative but to build Turnitin into the assessment process. Or they could just ask me to do it for them. So it changes my workload instead.  Ho hum.

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Educational Technology Horizons

January 29, 2010 · No Comments

I’ve been reading the NMC “Horizon Reports” for 2009 and 2010 recently. These are surveys of new technologies that may have some impact on education in the next few years and they’re quite interesting reading. Here are some of the key points.

1) Mobiles

Might possibly have some value. However, as not a few other bloggers have pointed out, things like the iPad are essentially devices for consumption of information, not for production. If we’re serious about research engaged teaching, that is students doing something  collaboratively (ideally)  and writing it up, then I’d guess we still have some way to go. (That said, I’m completely blown away by my iPod touch, which I think is the best small computer I’ve ever seen).  Not that there’s anything wrong with consumption either.  You have to start learning somewhere and reading or watching some multimedia is as good a place as any. Which brings me on to

2) e-books.

There is obvious potential in being able to carry collections of documents around in the pocket, but I’d like to see better annotation tools. If you could use applications like Zotero or Refworks to create electronic card indexes of your references and concepts I think this might be the next killer app. In truth this probably isn’t far away and would go some way to shifting them more to the production side.

3) Cloud computing.

Well, it’s already happening. The OU has moved to Google Apps for its students which will put Microsoft’s nose out of joint. Or will it? There’s a huge cloud of inertia to shift first. For example I’m currently working on a paper with a colleague at a remote campus. Google docs seems ideal for sharing the document, but I’ve found it’s almost impossible to get my colleagye to remember their password, and to stop e-mailing multiple versions of the same paper. It will come, I think but it will take longer than we expect.

4) Open Content.

Not really technology, but there has been encouraging signs that this is being taken up by UK universities, largely encouraged by the JISC funded Repository Start Up and Enhancement programme. What I like about this is that it does encourage production and sharing of work and I think it will really make a difference to the way we think about how we access academic work. There are some issues to be resolved, not least that of quality. Should judgements be made about what we put in repositories, and who makes those judgements? Librarians? Well, they do make judgements about what goes in university libraries, I suppose, although these should be informed by requests from faculties.

Among the other technologies the Horizon reports identify are “simple augmented reality”, “gesture based computing”, “visual data analysis”, “geo everything”, “the personal web”, “semantic aware applications” and “smart objects”. With the possible exception of the personal web, all of these seem to me to have value for specific disciplinary niches, and as I probably won’t know what I’m talking about I won’t go on. (No, I know that doesn’t usually stop me!)  I include the “personal web” in this group because I do think that’s a different sort of niche. A lot of people still seem to me to be very reluctant to engage with this kind of thing, and are horrified by the idea of putting anything about themselves on the Internet. Media stories about identity theft don’t help of course, but as I’ve said before, we can’t be far from a time when not being findable on the web is regarded as the exception. If that’s so then technologies that can keep track of the media we post about ourselves will become quite important tools in sifting through this information. Because there will be LOTS of it.

The question is of course, what should we in educational development be doing about this stuff? I think (hope) we have learnt by now that we can’t just ram new technologies down academics throats, so the question is how do we encourage people who are short of time (and possibly short of inclination) to experiment with it?

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We’ve been having a few problems with the blogs

January 29, 2010 · No Comments

Apparently, all related to the new SSL that was installed. Most notably you couldn’t upload pictures. So, by way of a test, here’s a picture of the University Library.

Exterior of the University Library

So, that’s that sorted!

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e-books.

January 24, 2010 · No Comments

I’ve been quite interested in the potential of e-books for some time, but not had any direct experience of using them. Well, happily for me, Santa left an iPod touch in my stocking this Christmas, and I was straight on to iTunes, to download the Stanza e-reader application. From there I went of to project Gutenberg and downloaded a few free copies of public domain books. Well, I am blown away by the ease of reading with this app.- I found myself picking up the iPod at all sorts of odd moments, and as I had to make a short (well, 1 hour) train journey for work on Friday, I was dipping into those PDFs I’d downloaded for reading later. (You know: the ones you never actually read.) Now, I’d probably  never have printed those documents out, let alone carried them with me on a business trip, so, for a short while I was convinced that there might be something in the idea of mobile learning after all. Well, I’m still quite convinced, but I found that we still have some way to go. Accessibility remains an issue, although I think the Stanza app tries hard in this respect, and the inventiveness of the developer community so far makes me reasonably convinced that we’ll see further improvements.

Well, if this is so wonderful I thought, I should perhaps buy a book with real money. So I went to the web site of a leading UK bookseller and looked at their e-book catalogue. There were plenty available. But first, I thought I’ll see if others have reported any technical problems. Indeed they had: – I found  this message on one of the Lexcycle (developers of Stanza) support forums in response to a complaint that the book they had bought wouldn’t open.

This particular error usually means that the book is encrypted with Adobe DRM, which Stanza Desktop does not yet support and the Stanza iPhone only supports the eReader DRM.

Well, fair enough. I’m not criticising Lexcycle for this. Stanza is after all a free app, and for all I know this may have been fixed by now. (The message was from September 2009)  But why are publishers/booksellers using DRM to stop customers doing as they please with their own property? I know they’ll say intellectual property isn’t quite the same as a physical artefact, but the digital world changes business models, as the music industry has found out.  I would have thought selling something that can’t be used as the purchaser wants is probably not the most effective way of ensuring a high volume of repeat sales. If they’re worried about breaches of Copyright law, then there are legal remedies they can pursue.  (Although before they do that, they might usefully look up the phrase “Open Source”).  While I’m on this topic, I was also astonished at the high prices that they charge for e-books. It’s not as if e-books have higher production costs, after all, so presumably this designed to stop e-books undermining print sales.  I think the most likely long-term outcome is that one of the more experienced digital players will come up with some sort of literary equivalent of  iTunes and the traditional booksellers will just lose the business.

Which is a shame, because once I’ve got off my high horse I can see a great deal of potential for this kind of easy document portability in HE, and I think books do need to be readily accessible.  I like Stanza partly because it sits on the iPod which means it’s potentially part of a suite of apps, rather than being a dedicated e-book device, but also because it offers features to bookmark and annotate your text. all we need are  linked Refworks, Blackboard, Moodle and WordPress apps, and we’re away! Paper is so 2009!

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Shareville

January 15, 2010 · No Comments

Regular readers (yes, both of you) will know that I’ve been a little bit sceptical about the concept of virtual worlds in education in previous posts. That’s probably because World of Warcraft, Second Life, and so forth weren’t really designed for educational purposes so we’ve sort of adapted them. That’s not to say there hasn’t been some good stuff done in SL. I like Teeside’s Bayeux Tapestry sim in second life for example. But I was also impressed by Shareville, a virtual town, developed by Birmingham City University.

Shareville is a “virtual town” which was designed to help students prepare for learning in the workplace. You can navigate round the town using a grid based “map”. Clicking on a square will take you to a still 360 degree photograph of a district of the town, and by moving your mouse around the photo the user gets taken into interesting scenarios.  It’s perhaps pushing it a bit to compare it with things like Second Life, because you don’t have an avatar, it’s not a fantasy world – in fact it’s a rather grim view of reality! Technically I suppose it’s just a database. But it is expandable, so different scenarios can be added for different disciplines.  I also liked the way that Shareville was designed to be used in conjunction with other systems – no attempt is made to duplicate resources that might be in Moodle, Wimba or Mahara. Tutors put instructions on how to use Shareville in the VLE and users access that.
Anyway, rather than me going on about it, watch this presentation from the designers. There are also links for visitors to go and have a play with it.
While we’re on the subject of virtual worlds, I couldn’t resist this. I know it’s really just a game, but isn’t Lego about building a virtual world in the first place. So it’s a virtual world within a virtual world. A conundrum for the philosophy dept.

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Tenth Blackboard Users Conference Durham

January 6, 2010 · 2 Comments

Well, another Durham Blackboard users conference comes to an end, and as always there were a few thought provoking ideas. This years’ theme was “AntiSocial” or the way in which those of us responsible for promoting the use of virtual learning environments might make more use of some of the social networking software that is becoming more popular. I’m not going to indulge in a long multi-part blog post because a) it makes for a very dull post, and b) one of the most interesting points made in the conference was that students may still be working in a web 1.0 mentality. That is to say they want to take stuff that other people put up for them, rather than sharing their own stuff of the internet.  So in that spirit, here’s what I intend to do with this post.

 Firstly if you want to get a detailed account of who said what at the conference go to http://twitter.com and search for #durbbu10. Many of those present (including your correspondent) posted tweets during each of the sessions, and there are some quite interesting points hidden in there although you do lose the narrative thread that a blog post might provide. (But you wouldn’t have read it, would you?)  Secondly and more conventionally I thought I’d pick out a few highlights and offer some thoughts on them. In the social spirit though, if you want to argue, (or agree), feel free to comment on the post.  

Highlight no. 1 came in Lindsay Jordan’s keynote in which she demonstrated how she had taught teenagers about the menstrual cycle through the medium of interpretative dance.  (You really had to be there!). The point for me was that as Lindsay pointed out, she could have just uploaded a set of diagrams on to a VLE, but this way she got the students involved. Of course dance isn’t a medium that readily transfers to Blackboard, but the point was the students could all play a part in the learning experience because they all had a small part in the dance. There are ways for this to be done in technological media. But as I’ve already implied they may not want that.

 Highlight no. 2 was from Katie Piatt of Brighton University. She started her session by distributing a collection of random Lego parts to each audience member.  However some members received a pre-packed bag of parts. Then we were all told to build a car. Of course the pre-packed bags contained four wheels, a base, some axles and bricks for a body. The rest of us came up with wonderfully creative solutions from the resources we had. Her argument was that if you give students pre-packed learning materials, then they’ll just build with what they’ve been given. If you give them a different selection of materials they’ll come up with something more creative using their own prior learning. Although there is still an element of selection because in fact the random selection I described wasn’t actually random. Everybody got at least two wheels for example, which I suspect was planned. Still the point was well made, that if you don’t do anything different with your students you won’t get anything different from them.  Reflecting on this later, it did occur to me though that if you wanted students to “make cars” then the pre-pack approach is probably the right one. Very few of the more imaginative creations would actually have moved. But that’s a very instrumental approach, and unlikely ever to lead to innovation.

 The implied question is should we stop giving students ‘pre-packed’ learning material? I don’t know the answer to that but I suspect that things like the NSS and in FE OFSTED inspections strongly militate against that kind of risk taking. This was borne out by my third and last highlight was a quotation from a student. “Why would I want to risk my degree by sharing what I know with other students?” Perhaps that should be a lowlight. It’s depressing enough that students believe that universities have a quota of first class honours degrees and that by helping one another they’ll spoil their own chances. But it also implies a possibility that we could give some form of credit for evidence of public sharing. I’m not sure that this could be in the form of academic credit because it doesn’t really speak to the students’ ability as a social worker, mathematician, classicist or whatever, and that’s what we’re certifying after all.  Clearly this needs a bit more thought.

 That’s probably enough for this topic. I’ll just take this opportunity to thank the team at Durham for their organisation of an excellent meeting, and look forward to returning next year.  And, do please add comments if you want to agree or disagree with me, or remind me of a highlight I’ve forgotten.

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Putting stuff online not as simple as it looks

January 4, 2010 · No Comments

Ignore The Onion style headline. I just thought it seemed appropriate for the topic. Which is about a very interesting blog post from Derek Morrison which I found this morning which was largely about the attempts of the Newspaper industry to find ways of monetising the on-line news experience. There’s a lot of relevance for those of use working in learning technology.  I’ve taken a few quotations that piqued my interest and tried to see what relevance there might be for us in education. First up there’s a quote which really shows how  important it is to think differently when preparing on-line material for students.

Because the download of the Guardian is based on the printed version and because the specialist section is no longer in the printed version it’s only available in the online version! This is the same Guardian newspaper that trumpets its iPhone app and makes a charge for it. Some rapid rethinking of the business model is perhaps necessary here.

Well, yes. The lecture notes from a PowerPoint slide are not a lecture. (There I go making unconstructive remarks about PowerPoint again. Actually I think PP is a very  good presentation tool, but that’s all it is.)  My point is that just shoving such slides onto a VLE without any contextual information is largely unhelpful. We have to make an effort know what the students are failing to understand and tailor our material to correcting those misunderstandings.

If the press media wants to start charging for online content then it first of all needs to make it easy for us to know it exists and then make it easy for us to read it.

Oh Yes. Naming every link on the VLE  lecture 1, lecture 2, or worse “lecture notes from last week” is a very bad idea. Blackboard  certainly offers the opportunity to add metadata to virtually every content item, and if you’re using an open source tool like WordpressMU as a primary VLE, I’d urge that you familiarise yourself with tags.

We the end-users, the newspaper industry, and those developing smartphones would really benefit from some standards based approach to downloading such media content similar to what MP3 enables with audio.

Wouldn’t we though? Let’s face it, it took quite a long time for Universities to reconcile PCs and Macs on a single network. With students (not to mention staff)  turning up with all sorts of weird and wonderful devices I can see us looking fondly back on the Mac/PC thing as being but a minor skirmish.

my reading behaviour changed when using the iPhone in comparison to the paper product. By that I mean it was different rather than better or worse. One of the key advantages of the paper versions of newspapers and magazines is the ability to rapidly scan a relatively large information landscape and then focus on an item or article of interest. The visual real estate of a smartphone or device like the iPhone/iTouch is tiny by comparison.

Now that’s interesting. I used to  wonder if there is a difference between browsing a library shelf and searching a database. You could certainly pick up things from the books that were next to the book you were looking for. Yet, no library could possibly hold all the material a researcher needs, so you scan. If you do that with books and journals, I guess you probably do it with the documents themselves. So is there scope here for making documents scannable at a micro level. Is there something to be said for producing educational documents using some of the same principles that newspapers use to drag their readers’eyes to relevant parts of the page.

We should perhaps take note that when the majority of consumers are faced with such uncertainty their risk management strategies include “do nothing”.

Students too, I suspect!

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The EDU: an idea whose time has gone?

January 1, 2010 · No Comments

The title of this post was inspired by a colleague who suggested that I use it for an article. I might still use it, but as you’ll see below, I’m not sure that the question mark isn’t the most important part of the title.  Anyway, it arose out of some research I have been doing into educational development units, and it’s intended as more of a reflective piece on the role these units play in the 21st Century University.

I’ve just completed a reread of the second edition of  Diana Laurillard’s “Rethinking University Teaching” (Yes, I know, I should get out more !). I think her model of teaching and learning as an iterative conversation has a lot of merit. The notion that learners can simply absorb information from a lecturer, a book, video, or other “narrative” medium (to borrow Laurillard’s phrase) does seem to run a very high risk that the learner will misinterpret or misconceive whatever it is they are supposed to be learning. Obviously, if the learner has an opportunity to articulate their conceptions, then a teacher is in a position to identify those misconceptions and “correct” them, even if this takes several cycles.

 One of the key outcomes of reading Laurillard’s book for me though is her argument that  those misconceptions are themselves a source of data about how students come to know. We should analyse students’ submissions for common errors, and try to devise some form of understanding about why these misconceptions arise.  I can already hear the choruses of “That’s all very well, but who has the time to do that?”  And of course, that’s only one suggestion for what we need to know about students learning. How do we make learning materials customisable for different disciplines?  Not only that, how do we show that they are easily customisable? As Laurillard admits there is no real tradition of collaboration between university departments, and certainly not between universities. Indeed one might argue that the uncritical admiration of politicians for all things “Business” since 1979 has led to an inappropriate stress on “competition” between universities, which simply leads to a lot of re-inventing the wheel as they try to outdo each other in providing slightly better versions of the same service.

 Now, I didn’t really mean to start this post by pontificating about teaching or even about Government Policy – it was meant to be more of a reflective piece about the implications of Laurillard’s arguments for Educational Development Units. The research I’ve been doing into these units does tend to suggest that those working in them do see themselves as operating in a conversational framework that is not unlike the one Laurillard developed as a model of how students (and in her later chapters, organisations) learn.  This is important because, given the recent announcement about cuts to the teaching grant that was slipped outbefore Christmas, I suspect that such units are even more vulnerable than they were before.

 Actually, I do accept that EDUs have not been as successful as they might have been in bringing about a total transformation of the Higher Education landscape, but this is because they have never been large enough to play the full part in the conversation that they need to.  And, they’ve shown, in my view a quite proper reluctance to impose models of learning on academics. There is no one model of learning that is appropriate across every discipline, and to attempt to impose one would have been to guarantee failure. It’s also true that there are quite high epistemological walls between the different disciplines, by which I mean that physicists don’t take much notice of what historians are doing. (Why should they? Well, they’re actually in the same business – teaching!)  Please don’t think I’m pathologising academics as “failing” here. My argument is that they are so hemmed in by disciplinary structures not to mentionorganisational structures, that there needs to be some unit that performs the EDU’s role.  

What the EDUs can do and have been doing, is actually help to rebuild some misconceptions about learning that are still commonplace in Higher Education. (e.g.,the idea that posting PowerPoint slides on a VLE constitutes “e-learning provision”.) They can help colleagues explore the wilder shores of the VLE to find ways, such as wikis, discussion groups, course web sites, and so on to allow learners to articulate their conceptions and show staff that they need to engage with those (mis)conceptions.  They also play a vital role in helping staff to develop innovative approaches to teaching, by working with IT and other support staff to ensure that, for example, new technologies are introduced in ways that don’t compromise the safety of networks.  They could do more. The sort of research into student misconceptions described above, provided it was done together with disciplinary colleagues, would be an example, as would be a similar analysis of validation or course review documents. 

 

So, no I don’t think the EDU is an idea whose time has gone. If anything, that time is still to come. There is a lot of work still to be done. Yes, too many courses still accept that a presence on the VLE consists of a few PowerPoint files and fail to provide opportunities for students to participate, through mechanisms like wikis and blogs. But as more and more students are getting and benefiting from this kind of approach, then more and more students will demand it. If you want to change the practice of academics then you have to do it through their experience of dealing with their students. There has to be someone in the University who can co-ordinate and share this kind of practice.

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Virtual Pompeii

December 22, 2009 · 2 Comments

I’ve just been reading about the Sydenham Crystal Palace project, a JISC funded project to recreate the Pompeii Court in Second Life. Now it’s been a while since I looked at Second Life, having decided that the requirements for high spec graphics cards, the requirement for users to learn to operate in the world and the (let’s face it) naff quality of the animation made it pretty much a non starter for educational purposes.  It’s quite telling that the project page tells potential users to access the world through a non standard Second Life viewer.

Still, things move on, and I was interested  to see that JISC thought this project worth funding.  Here’s what the project team say they’re trying to do:

The aim of our project has to build a digitised collection of the material that was in the Pompeii Court and to create an interactive online space to house it. Visitors will be able to tour the Court and interact with us, other visitors and the objects on display. In the upcoming phases of the project, we want to compare further how the social and educational experiences offered by our Model compare with the successes and failures of the original Court, which itself was a Victorian experiment in education and reconstruction.

Well, I can see the rationale behind that. The original was a reconstruction, so it makes a sort of sense to reconstruct it again to see if the digital world can offer the same experience. But I don’t see how it can be the same. Virtual Worlds aren’t really 3D experiences, but 2D representations of a 3D world.

What is more problematic though is the experience of being a student. If you accept Diana Laurillard’s conversational framework model, there needs to be an opportunity set out your own conceptions first,  to interact with your teachers so that you can modify your conceptions and then to restate them. Laurillard also points out, rightly I think that academic knowledge is second order, that is, it consists of knowledge of others’ descriptions of the world, rather than of the world itself. A reconstruction tries for first order knowledge – that is to allow students to perceive the world. But actually it’s all based on others’ precepts.

For those reasons, I ‘m not sure that the project will be all that helpful in teaching students about classical civilisation. I do realise that this isn’t exactly what the project is about. There’s quite a lot about art, perception and philosophy built into it, and that’s important, but I’m interested in the pedagogical value of the project, so I am going to talk about that aspect anyway. I’ve never done any formal learning about Roman civilisation myself, (other than  school Latin) but a visit I made  to the real Herculaneum  some years ago did really change my conception of what a Roman town might have been like. I remember being very surprised to discover the atmosphere and the architecture put me much more in mind of a Middle Eastern village, than the classical structures we generally associate with Rome.  Equally, reading Mary Beard’s Pompeii (Which, incidentally is the best non fiction book I’ve read in some time.) made me see Roman life in a different way.  Of course had I been able to visit Herculaneum and Pompeii in, say, AD 78 I would probably have a different set of conceptions again.

My point is that I think claims for the kind of environment that the project is trying to claim are a little overblown. Second Life is not immersive, in the way that a visit to a site, or even reading a book is. Certainly students could be asked to discuss the value of this kind of representation before visiting the simulation, and again after a visit. Expert avatars could be provided at regular times to talk to visitors about these cities, or about the other aspects of the project.  I do wonder about the accessibility issues though – there’s quite a lot of evidence in the literature of students who are using technological applications focusing on operational issues, how to work the thing and so on, rather than learning the content. And how users with disabilities will cope remains to be seen.

Still, I look forward to seeing the evaluation report. Should make for interesting reading.

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Blackboard Midlands User Group meet. Part 3: Community reports

December 15, 2009 · No Comments

Or, what everyone else is doing with Blackboard.  As I said in part 1 of this post, the biggest issue for many of our local Bb users is whether or not to upgrade to version 9. Northampton had done so, albeit on hosted servers, rather than attempting to install it locally, whereas Leicester had tried to and abandoned the project because of what seemed to be a relatively trivial issue about font recognition. Of course it turned out not to be trivial!

There was a bit of a debate about how long sites should be “kept” for, largely because a delegate asked whether you could transfer archived sites across versions. A delegate from De Montfort said that they had tested it and yes you could, although the question wasn’t so much about learning materials, where it seemed that many institutions had found that colleagues were quite happy to copy sites from one year to the next. The issue was one of student submissions, and how long they should be kept for. Only one institution follows our model of keeping the last two years, and deep-archiving older sites (I think it was DMU again – it’s hard to keep track of who says what in a discussion that takes place in a lecture theatre). The question at issue was the maintenance of electronic “quality boxes”. Yes, of course you could download selections of submissions and keep them separately but some delegates felt that Blackboard should be able to offer some sort of feature like this. Afterwards it occurred to me that you could probably manage this by using the content store if you really wanted to.

A few institutions were working with web 2.0 and other add ons. Staffordshire were putting out tenders for proposals by teaching staff for innovative use of web 2.0 tools (A similar model to our FED projects, I guess, and they’re supporting that with a technology enhanced learning conference each June. (Think we could squeeze yet another conference in?) In a similar vein the University of Worcester were doing a lot of work with tools like, their learning object repository, Wimba and the Adobe e-learning suite, although they didn’t demonstrate any of this. They’re also creating a virtual streaming server to enable staff to upload audio and video, again, much as we plan to do.  This kind of third party approach to modifying Blackboard was also in evidence in the presentation from University College Birmingham where they’re making use of Articulate to increase the level of student interactivity.

The last category of activity was around the way Blackboard is managed, and there were some interesting comparisons, although unfortunately not enough time to discuss them. Aston for example manage their entire support with a team of three, two full time staff and one placement student who changes each year, and Staffordshire are talking about “farming their course management” out to the faculties. If that means having “super users” in each faculty, I can see that might be a productive approach, but as ever there wasn’t time to follow this up in any detail. On a more technical note, I was interested to see Derby’s approach which used multiple log in pages for different types of student. It wasn’t easy to get a view of what this looked like for students, because Sandra, their sys admin, showed us her page which contained tabs for each of them. I’m assuming that they’re using branding to manage this.

So, all in all a useful, if rushed, day. I do think we need to do a bit more investigation around the third party tools that others are using and see if we can get any benefit from them ourselves. Hopefully I’ll get the chance to follow up some of the contacts at the national user group meeting in Durham next January.

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